Dear Winnie — New Guests

Where every new guest begins.

Not every dog is the right fit—and that's okay. Our New Guest Registration and Meet & Greet help us make sure your dog will feel comfortable here while protecting the calm environment every guest deserves.

New Guest Registration Takes about 5 minutes
The Process

Three simple steps to joining.

01

COMPLETE REGISTRATION

Tell us about your dog's personality, routines, and preferences. The more we know before they arrive, the better we can care for them.

02

UPLOAD Vaccination Records

Rabies, DHPP, and Bordetella — current before their first visit. Upload your dog's vaccination records during registration. We'll confirm that we've received everything before your first visit.

03

Attend a Meet & Greet

A relaxed visit where your dog can explore the space and meet us at their own pace.

The Meet & Greet

What to expect when you come in.

The Meet & Greet isn't a test your dog can fail. It's simply our chance to get to know your dog—and for your dog to get to know us.

Most Meet & Greets take 20–30 minutes.

A relaxed introduction to the space

Your dog arrives and explores at their own pace. No pressure and no rushing into a group.

We observe how they settle

We're paying close attention to body language, comfort level, and how your dog responds to the environment—not looking for perfection.

A brief intro to the group

If they're comfortable, we'll introduce them to one or two carefully matched dogs.

An honest conversation with you

Before you leave, we'll talk through what we observed and answer any questions you have.

Good to know

We protect the environment for every guest.

Our responsibility is to every dog in our care. If we believe another environment would be a better fit for your dog, we'll always be honest with you.

Dogs with reactive or aggressive behavior toward other dogs
Dogs currently in heat
Dogs 6 months and older that have not been spayed or neutered
Dogs whose anxiety makes a group environment unsuitable

Puppies are welcome.

We welcome puppies 8 weeks and older, with age-appropriate vaccination requirements. Puppies are introduced slowly and thoughtfully—not placed into groups with older dogs before they're ready. Early social experiences should feel safe, positive, and never overwhelming. We take that seriously.

Ready to begin

Complete your New Guest Registration, and we'll take it from there.

Once we receive your registration and vaccination records, we'll contact you to schedule your Meet & Greet.

New Guest REGISTRATION